Sooae.ca offers a 30-day satisfaction guarantee. If you are unsatisfied with your purchase from our website for any reason within 30 days of your original purchase date, you may return your purchase for a full refund of the purchase price, excluding original shipping and handling fees.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase from sooae.ca. Products purchased from other retailers or other e-commerce sites may not be returned to sooae.ca, even if they are Soo'AE branded products.
All sale items are non-returnable. Only regularly priced products may be returned for a refund or an exchange. All promotional, sale or discontinued items are final sales and cannot be returned. We value safety and cannot accept any returned packages that have been opened, used, or tampered with. Returned products that do not meet the return criteria will not qualify for a refund and may be returned to the customer at the customer's expense or destroyed upon request.
If you received product as a gift either from Soo'AE, friends, families, or any others persons, and the product was marked as a gift by the purchaser and shipped directly to you, you may receive a product credit for the value of your return. Gifts may not be exchanged for a cash refund. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we are able to send a refund to the gift giver only.
The purchaser is responsible for paying for returned shipments. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Shipping costs will never be refunded unless a shipping error was made by sooae.ca. Examples of shipping errors include incorrect shipping service used after customer selected and paid for other services, an incorrect product was shipped, or the product was unusable due to damage incurred during shipping.
Return from Retailers
Products purchased from other retailers (ex. Walmart) or other e-commerce sites may not be returned to sooae.ca, even if they are Soo'AE branded products. Please contact the store you purchased from. We do not provide returns or exchanges for retail store purchases.
Shipping for Returned Products
Customer who purchased through sooae.ca may return the package to the designated shipping address and cover the shipping fee for returning the package only if a customer service representative has authorized the return. If you have any questions regarding our Return Policy, please contact us at Canada@dkcos.com. Any orders returned to our facilities without receiving authorization from a Customer Service Representative will not receive a refund or exchange.
Please ship to the following address within 2 weeks from when your return request was approved. Please be sure to include your name, email, and phone number, and return shipping address:
Unit 6-7, 400 Bentley St,
Ontario, L3R 8H6
Please allow 2 weeks for the return to be processed.
Damaged or Defective Products
We will gladly replace an item that you order from sooae.ca that you received in damaged or defective condition after submitting customer service request through sooae.ca. Please uploading photo images of the damaged or defective product. We do not offer returns or exchanges for any other reason.